Privacy Policy

1. Who We Are

LOVIUX is operated by HiLoud Solutions S.L. (Tax ID: B43990076), based in Tarragona, Spain. We are the controller of the personal data described in this policy.

Contact: info@loviux.com

2. Information We Collect

• Account information: name, email address, phone number, shipping and billing addresses
• Order information: purchase history and payment method (we never store your full card number)
• Technical data: IP address, browser type, device information and cookies
• Communication data: the messages you send us through the contact form or by email

3. Why We Use Your Data, and Our Legal Basis

Under the GDPR we must tell you not only what we do with your data but why we are allowed to do it:

• To process and deliver your orders and to give you customer support — performance of our contract with you
• To send you marketing emails — your consent, which you can withdraw at any time from the unsubscribe link in any email
• To keep the site secure and prevent fraud and to improve our service — our legitimate interest in running the shop safely
• To keep accounting and tax records — compliance with a legal obligation

4. Payment Security

All payments are processed securely by Stripe and PayPal. We never store your full card number, and every transaction is encrypted with SSL/TLS.

5. Who We Share Your Data With

We share your data only with:

• Shipping carriers, to deliver your order
• Payment processors (Stripe, PayPal), to handle the transaction
• Our email provider (Brevo), if you subscribe to our newsletter
• Google, if you accept the invitation to review your purchase (Google Customer Reviews)

We never sell your personal data. Our providers act on our instructions and only for the purposes described here.

6. Where Your Data Is Processed

Your data is processed on servers located in the European Union. Where a provider processes data outside the EEA, we rely on the safeguards allowed by the GDPR, such as the European Commission's standard contractual clauses.

7. Cookies

We use strictly necessary cookies to make the website work and analytics cookies (Google Analytics 4) to understand how it is used. Analytics and marketing cookies load only if you accept them. You can change your choice at any time from “Cookie settings” in the footer, and the details are in our Cookie Policy.

8. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Have inaccurate data corrected
• Have your data erased
• Restrict or object to how we use your data
• Receive your data in a portable format
• Withdraw your consent at any time, without affecting what we did before you withdrew it

Write to info@loviux.com to exercise any of them. We answer within one month. Exercising these rights is free and we will never treat you differently for doing so.

9. Complaints

If you think we have handled your data badly, tell us first at info@loviux.com and we will try to put it right. You can also complain to the Irish Data Protection Commission or, since we are established in Spain, to the Spanish Data Protection Agency (AEPD).

10. How Long We Keep Your Data

We keep your data for as long as your account is active or as long as we need it to provide our service. Order and invoicing records are kept for the period required by tax law, normally five years.

11. Children

This is an adult store. Our website and products are not intended for anyone under 18, and we do not knowingly collect personal data from minors. If you believe a minor has given us personal data, write to us at info@loviux.com and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. If a change is significant we will post a notice on the website.