Returns Policy

Return Conditions

• Items must be returned within 30 days of delivery
• Products sealed for hygiene reasons must have their seal intact; everything else must be unused and in its original packaging
• Items must be in the same condition as received
• Proof of purchase is required (order confirmation email is sufficient)

Your Legal Rights

If you are shopping from the United Kingdom or Ireland, you also have a legal right to cancel your order within 14 days of delivery without giving a reason, and that right sits on top of the policy above rather than being replaced by it. It covers items you have unpacked to examine them: the hygiene exception applies only to sealed goods once the seal has been broken. Our Terms and Conditions set it out in full.

If you are shopping from the United States, the 30-day window above is our own commercial policy, applied to every order.

How to Return

1. Contact us at info@loviux.ie with your order number and reason for return
2. We will send you a return reference and a shipping label; the label cost is deducted from your refund
3. Ship the item back in its original packaging
4. Once we receive and inspect the item, we will process your refund

Refunds

• We refund you within 14 calendar days at most from the day you tell us about the return. We may wait until we receive the item or until you send us proof that you have posted it, whichever comes first
• The refund will be credited to your original payment method
• If you return within the 14-day legal withdrawal period, where it applies to you, we also refund the initial standard delivery cost. If you return later, within our extended commercial period, the initial delivery cost is not refunded unless the return is due to our error
• Return shipping costs are the responsibility of the customer: we send you the label and deduct its cost from the refund, confirming the amount beforehand. Returns of defective or incorrect items are free

Failed deliveries

If the carrier cannot deliver your order for a reason on your side — an incomplete or incorrect address, a wrong phone number or one that goes unanswered, not collecting the parcel within the time stated on the carrier's notice, or refusing it — we will write to you as soon as we find out to try to save the delivery. If the parcel still comes back to our warehouse, you choose:

• Redelivery: we send it to you again and you pay the actual cost of the parcel's return to us and of the new delivery.
• Refund: we refund the order amount, including the initial standard delivery cost, minus the actual cost of the parcel's return to us.

We will tell you those costs, with proof, before charging or deducting anything. If the delivery fails because of us or the carrier, the redelivery or the full refund is on us.

Defective or Incorrect Items

If you receive a defective or incorrect product, contact us immediately. We will arrange a free return and send you a replacement or full refund, including shipping costs.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Intimate products, lubricants and cosmetics sealed for hygiene reasons whose seal has been broken after delivery

Questions?

Contact our customer support team at info@loviux.ie or through our contact page.